Delivery Policy
ROR sells and delivers digital items only. Nothing is shipped physically unless a specific tournament prize says otherwise, in which case its official rules set out the delivery terms.
1. ROR Tokens
| What | When | How |
|---|---|---|
| Token bundles | Immediately — normally within seconds of the store confirming payment | Credited automatically to the ROR account that made the purchase |
| Cosmetic items bought with Tokens | Immediately | Added to your account the moment you confirm |
Delivery is the same everywhere in the world. There is no shipping, no delivery charge and no customs, because nothing physical moves.
If Tokens have not arrived within one hour of a successful charge, the store's confirmation has not reached us. Email [email protected] with the order ID and we will credit them manually, normally the same working day and always within 15 working days.
2. Items you unlock by playing
Items unlocked by playing are credited as soon as the condition is met — a win total reached, a high score beaten, a login streak completed, a daily challenge finished. Items awarded for a leaderboard position are credited when that leaderboard closes and its final standings are published.
3. Rewards you win
| Reward type | Delivered | How |
|---|---|---|
| Cosmetic items and standing | Immediately | Added to your account as soon as the tournament result is final |
| Sponsored tournament cash prizes | Credited to your prize balance on the award date published in that tournament's official rules | Paid out to your own verified bank account or mobile wallet once identity checks are complete — see section 4 |
Delivery is the same everywhere ROR is available. In-app items involve nothing physical, so there is no shipping, no delivery charge and no customs. Where a sponsored tournament prize does involve something physical, its official rules state the delivery arrangement and the expected time, for the territories that tournament is open to.
4. Cash prizes and withdrawal
A cash prize is credited to a prize balance in your account on the award date published in that tournament's official rules. The prize balance is separate from ROR Tokens: it cannot be spent inside ROR, Tokens cannot be moved into it, and it cannot be converted into Tokens.
To withdraw it:
We verify who you are
You will be asked for proof of identity and proof of age. Sponsored tournaments are open only to entrants aged 18 and over.
You give us a payout account in your own name
A bank account or mobile wallet held by you. We do not pay a prize to anyone other than the winner, and we cannot change the name on a payout.
Tax is applied where it is due
Where section 156 of the Income Tax Ordinance 2001 or equivalent law where you live requires tax to be deducted at source, we deduct it and show you the amount before the withdrawal is made.
We pay out
Normally within 15 working days of a complete, verified request. Your bank or wallet provider may add time at their end.
If you do not complete verification within the period stated in that tournament's official rules, the prize may be forfeited or awarded to the next eligible entrant.
5. If delivery fails
- Digital items: we retry, and if it still fails we credit the item manually. You are never charged twice for the same item.
- Codes and vouchers: if a code does not work, tell us and we will replace it.
- Anything undeliverable: if we genuinely cannot deliver a cosmetic item you bought, we return the Tokens to your balance so you can choose something else.
- A failed withdrawal: if a payout is returned by your bank or wallet provider, the amount goes back to your prize balance and we ask you for corrected details.
6. Where we deliver
Digital items are delivered in every country where ROR is available. Cash prizes are paid only in the countries listed on the availability page, because sponsored tournaments are offered only there; where a tournament is not offered to you, it does not appear in the app in the first place.
7. Contact
Delivery problems: [email protected], answered within 48 hours.
JOYFUL GAMES (SMC-PRIVATE) LIMITED
Incorporated in Pakistan under the Companies Act 2017Email: [email protected]
Support hours: Monday to Saturday, 10:00–18:00 PKT
Registered office address available on request — email [email protected]