Support
Every route below reaches a person. If you are not sure which one to use, email support and we will route it.
Billing disputes and complaints
[email protected]Acknowledged within 48 hours, resolved within 15 working days.
Full process: complaints & disputes
Privacy, your data, and deletion
[email protected]Delete your account: /delete-account
Your rights: privacy policy
Safety, abuse and child safety
[email protected]Report a user or a post: /report
Reviewed within 24 hours.
Our standards: child safety
Company details
JOYFUL GAMES (SMC-PRIVATE) LIMITEDIncorporated in Pakistan under the Companies Act 2017
Registered office address available on request — email [email protected] and we will provide it.
Common questions
How do I delete my account?
In the app: Profile → Settings → Delete account. From anywhere, including after you have uninstalled the app, use the deletion request page — no login and no reinstall required.
I was charged and did not get my coins.
Email [email protected] with the store receipt or order ID. Coins are credited automatically on purchase, so this is almost always a store delivery delay we can resolve the same day.
Can I get a refund?
See the refund policy. Purchases made through Google Play or the App Store are also covered by their own refund processes, which are often faster.
Someone is harassing me in chat.
Block and report them in the app — long-press the message or open their profile. You can also report from the web at /report. We review reports within 24 hours.
I have not received a reward I redeemed.
Check the delivery times in the delivery policy first. If it is overdue, email [email protected] with the redemption reference from your account.